These days, in that location'due south much more to Facebook than just poking your friends and sharing photos of your holiday. Facebook has grown to become a thriving and agile marketplace. And like any marketplace, there are times when y'all need to become a refund for something yous've purchased.

Unfortunately, the Facebook payment refund process isn't e'er easy to empathize. How you go nearly getting your money back depends on what avenue yous used to make your buy. Let'southward have a closer look at Facebook Messenger refunds, Facebook Market place refunds, and more than.

Facebook Messenger Payment Refunds

If yous've used Facebook Pay to send coin in Messenger, Facebook cannot effect a refund.

Co-ordinate to Facebook'south ain guidance, there is no official method for getting a Messenger refund.  In practice, you just have two options available to you lot:

  • Ask the seller to return the coin.
  • Ask the seller to refuse the payment.

This inflexible policy means Facebook Pay is not a recommended manner to pay for items from a seller that yous don't know personally. Stick to using the service for sending money to friends and family.

We've written about some of the best ways to send money to friends if y'all would like to acquire more.

Refunds for Facebook Page Purchases

facebook pay

Facebook does not process refunds for purchases made on Pages. Instead, the responsibleness falls on the seller. This means that you'll need to reach out and contact the person and promise they are amenable to your request.

So, if yous have used Facebook's internal payment processing systems to make a purchase through a Facebook Page, here's how to contact the seller to try and become a refund:

  1. Click the arrow in the upper right-paw corner of Facebook and cull Settings and Privacy > Settings.
  2. Select Facebook Pay in the left-mitt console.
  3. Click on the item y'all want refunded.
  4. Choose Contact Seller.
  5. Fill in the popup form.
  6. Hit Send.

Refunds for Facebook Games and In-App Purchases

If you've paid for a game or an in-game detail, yous starting time need to exist aware that it can take upward to four hours for your item to be delivered to your account.

If yous want a refund, following these steps:

  1. Go to Settings > Payments.
  2. Click on the payment in question to make sure it'south been processed.
  3. Open the receipt.
  4. Click Dispute and fill in the information.

You tin can always refund game charges purchased on your account past someone nether the age of eighteen or if yous notice unidentified charges on your account.

Facebook Marketplace Returns Policy

facebook responsible marketplace

Broadly speaking, Facebook takes no responsibility for the items sold in its Market place. The web is littered with stories from people who have received a defective item, only for the seller to delete the listing and remove all traces of the transaction. It is very much a case of buyer beware.

That said, there is one situation in which Facebook might outcome a Market place refund---if you used the onsite checkout characteristic. If you have, your item is covered under Facebook'south Purchase Protection Policy. Facebook doesn't offer onsite checkout for all Marketplace items, nor is onsite checkout available in all countries.

Assuming you lot are eligible, yous can outset a refund process using Facebook's Purchase Protection if you lot didn't receive your order, you received damaged goods, if the seller didn't follow their own refund policy, or if the buy was unauthorized.

Anecdotally, some buyers also announced to accept had some success in getting Marketplace refunds if they used PayPal to send the money. Refer to PayPal's terms for more information.

Group Purchases

If y'all bought something in a specially designated "Buy and Sell Group," you are not covered past Facebook. The visitor cannot issue you a refund.

The determination to consequence a refund lies straight with the seller. Equally such, make sure you practice due diligence before committing to any buy.

Get Refunds on Other Apps

Getting a refund for an online purchase tin exist a tricky process. Unsurprisingly, companies are normally less-than-willing to mitt back money one time they've got it.

To aid you navigate through the minefield, nosotros've written virtually how to go a refund on Function 365 and how to get a refund on GOG.

And retrieve, never send any more unless you lot have done every bit much due diligence as possible.